如何写封成功的信,让别人帮你忙?

从新加坡回来后,我们一共发了三则电邮,分别是投诉、提意见、请人帮忙。

有趣的是,短短一天内,就都得到了回复。

我想,这和新加坡机构办事高效率有关,也一定和我们写信的能力有关。

我不是夸口。我归纳出我们写这三封信的共通点,都用了三明治的夹心法:先说好话,再写投诉/意见,然后友善结尾。

我把儿子写的那则电邮(请人帮忙,让别人帮你当跑腿),贴在这儿,让大家参考。以后要请人帮忙,用这个三段式写法,长话短说,言简意赅,用夹心法,用美言包裹你写信真正的目的(给人家添麻烦),包你成功。

这封信,刚开始,儿子说,要故意写一些错字,而且第一段就开门见山。我觉得不妥,就传授了他这一招。他改写后,就写了这封非常得体的短信了。

Dear sir and madam,

My name is Ben and I am 10 years old.  

I have just come back to England from Singapore with my mum.  We visited The Bird Park and we had a great time. I particularly liked the Falconry show and it was such a fantastic show! (赞美:我们刚从新加坡回来,在新加坡参观了飞禽公园,特别喜欢你们的飞鹰表演,精彩极了!)

However, there is a bird whose name I’ve forgotten. I’d really like to find out more about this bird so could you kindly help me find out its name? (真正目的:可是,有只鸟的名字我忘了。能麻烦你帮我找出这只鸟的名字吗?)

It is in the ostrich area and is on a picture of prehistoric birds. It is the largest bird on the list of prehistoric birds and I would really appreciate it if you could help me. (细节:在鸵鸟区里,史前飞禽的一张图片里,有很多史前飞禽的名字。我想知道图片里提到的最大的那只飞禽的名字。我非常恳切希望你能够帮助我找出答案。)

I had a really great time at the Bird Park and would like to visit it again soon.(友善结尾:我在飞禽公园里度过了美好的一天。我希望有机会再到那儿参观。)

I look forward to your reply soon. (期待你早日回信)

 Yours sincerely,

Ben Williams   

 公关小姐马上回信说,那只鸟,就是 Elephant Bird – 象鸟。

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Janet Williams 張玉雲

I am Janet Williams, an academic living in the southeast of England. I blog about culture, history, languages and my community. I created Chandler's Ford Today. During my spare time, I make Origami. Thank you for stopping by.

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